iWALK Magnetic Wireless Power Bank Recalls
Important safety recall for select models of iWALK Magnetic Wireless Power Banks
Affected Models
PowerGrip Slim (MXB008)
GK2309880, GK2309899, GK2310154, GK2310155, GK2310157, GK2310160, GK2310346, GK2311108, GK2311109, GK2311110, GK2311315, GK2311396
PowerGrip Mag (DBL6000M / DBL6000P)
GK2309901, GK2309902, GK2309903, GK2310005, GK2310006, GK2310163, GK2310165, GK2311388, GK2312035, GK2312036, GK2312282, GK2312461, GK2312462, GK2312737, GK2312770, GK2401164, GK2401564, GK2403407, GK23081458, GK23081460, GK23081462
We have discovered that some of the lithium-ion batteries used in our iWALK Magnetic Wireless Power Banks (PowerGrip Slim) MXB008 and PowerGrip Mag (DBL6000M/DBL6000P) may overheat and ignite, posing fire and burn hazards to consumers.
iWALK is working closely with local government agencies to ensure a comprehensive and safe recall process. Recall in cooperation with the U.S. Consumer Product Safety Commission (“CPSC”). Click to view the CPSC press release.
We hereby initiate this recall. Should you have purchased products from the risk batches covered by this recall, please contact U2O Global to receive a full refund.
Model and Serial Number Identification
You can verify the model and serial number by checking the information on the back of the iWALK power bank products. Click on images to enlarge.
PowerGrip Slim (MXB008)
PowerGrip Mag (DBL6000M/DBL6000P)
What To Do
If you own an affected device:
Store this device in a safe location.
Contact us immediately and fill out your product recall information.
IMPORTANT Immediately stop using this product. DO NOT throw the powerbank into the trash or recycling bin. Please dispose of your device at a facility that accepts lithium batteries.
Contact Support
If you have any questions or need further assistance, please contact us:
Email Us: service@iwalk.net
Call Us: 1-888-279-0111 (From 9 a.m. to 6 p.m. PT, Monday through Friday)
We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding, patience, and cooperation.