Thank you for trusting IWALK Portable Charge Power Bank and TWS earphones for your iPhone and other smartphone needs. We sincerely thank you for giving us the opportunity to let you and your loved ones use our portable charger power bank/TWS earbuds and more.

  •  All our products come with a 30-day money-back guarantee, and all items purchased within 30 days can be returned for a refund.
  • Products cannot be exchanged. However, you can return unwanted items for a refund and place a new order for desired items.
  • Must contain a valid original purchase order number from Items purchased outside of must be returned by contacting the appropriate seller.
  • Returned products must be in their original packaging without any missing contents.

I am not satisfied with my purchase

If you are not completely satisfied with your purchase, we are here to help. Please contact our customer service team; we will make sure to find the best solution for you.

We can process a return authorization for your dissatisfied product. Once processed, our team will provide you with a return label so you can send the product back to us. We will cover the shipping cost of the return.
After confirming that the return has shipped, our team will provide you with in-store credit, a replacement, or a refund equal to the purchase price of your returned product.

You should keep some things in mind:

We can only accept return requests within 30 days of receiving your order. We will send an email when your order arrives, so please refer to your order delivery date. Requests made after 30 days of receipt of the order will be rejected.

Replacements will be processed like any regular purchase: 5-10 business days to arrive. PLEASE NOTE: We ship within 48 hours of confirming that the return has been shipped, and then ship by courier.
It will take 15 business days or more for refunds to be reflected in your account balance. This is due to the time it takes for financial institutions to approve and process refunds sent by merchants.

My order is damaged or defective
In the unlikely event that you receive a defective item, whether due to a manufacturer defect or damage in transit, please contact our customer service team and they will help you resolve the issue immediately. In the event that you receive a defective item, the following provisions apply:

For defective items, the defective picture and its exact quantity will be asked during the notification process. Any requests without pictures and exact numbers will be rejected.

My order never arrived or I am missing an item

If your order has not been delivered, or your order is missing items, please contact our customer service team to report a problem. We will investigate and provide the best solution. Some things to consider:

Sometimes, carriers make mistakes when scanning packages. In rare cases, after an investigation with the carrier, we may ask you to wait a little longer to see if the package has reached its destination.
Sometimes packages are lost in transit or at their destination, in which case we will resend the order to you after investigating with the carrier. Please note that we only offer one reshipment per order. Therefore, it is very important that you provide an address that will be safe when the package arrives and will not risk loss once delivered.