Warranty Policy

About iWALK warranty

We apologize in advance for whatever inconvenience that may be caused by iWALK purchase, but we’re always here to offer help and make you satisfied. Thank you in advance for all of the information you provide, we know your time is valuable.

About the warranty rules

This page explains specific rules of product warranties and after-sale issues including refund and replacement. You can reach out to us via warranty claim page anytime when you have issues with purchases, products, or need quick help with any other problems.

For purchases within 30 days

iWALK warranties 30-day money-back guarantee for any reason.

You may return unopened product within 30 days of purchase for a replacement or refund. Once the returned item arrives back in iWALK ’s warehouse for inspection, the refund process will begin.

Shipping Cost for Return

For quality related issues, iWALK will cover the shipping cost. For non-quality related issues, customers may be required to cover the shipping cost.

More cases that shipping costs must be covered by buyers:

  • Product is not defective.
  • Returning items claimed to have defects but actually working.
  • Returning defective items in international shipping.
  • Any returns made outside of the approved warranty process.

Notes for Return

  • Returns must include all accessories.
  • Items must include original packaging.
  • Returns may be rejected if items do not meet the above requirements.

For Quality Related Issues

Please contact us at service@iwalk.net with proof of purchase, such as order number, nature of issue, and supporting photos/videos. iWALK will reply to your request as soon as possible.

For Purchases After 30 Days But Within Warranty Period

Valid proof for warranty claim includes:

  • Sales channel info
  • Online Sales : Order number or order screenshot / Offline Sales:  invoice or receipt 
  • Issue detailed description ,photos, or videos. If supporting photos/videos cannot be provided, iWALK reserves the right to require the customer to cover return shipping costs.

Please note, iWALK is not liable for:

  • Loss of data incurred from use of iWALK products
  • Returning personal items sent to iWALK

Once the product has arrived at our warehouse and being inspected, iWALK will offer a refund , repair or replacement.

For Quality Related Issues

Please contact us at service@iwalk.net with proof of purchase, such as order number, nature of issue, and supporting photos/videos.

iWALK will reply to your request as soon as possible.

For Non-Quality Related Issues

Warranty does not cover any non-quality related issue, like physical damage that caused by user dropping , products sold by unauthorized resellers, improperly operated devices, free products or where the package was damaged during shipping.

For cases not covered under warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs by 3rd parties
  • Damage from outside sources
  • Damage from misuse of our products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers