Notes for Return
- Returns must include all accessories.
- Items must include original packaging.
- Returns may be rejected if items do not meet the above requirements.
For Quality Related Issues
Please contact us at service@iwalk.net with proof of purchase, such as order number, nature of issue, and supporting photos/videos. iWALK will reply to your request as soon as possible.
For Purchases After 30 Days But Within Warranty Period
Valid proof for warranty claim includes:
- Sales channel info
- Online Sales : Order number or order screenshot / Offline Sales: invoice or receipt
- Issue detailed description ,photos, or videos. If supporting photos/videos cannot be provided, iWALK reserves the right to require the customer to cover return shipping costs.
Please note, iWALK is not liable for:
- Loss of data incurred from use of iWALK products
- Returning personal items sent to iWALK
Once the product has arrived at our warehouse and being inspected, iWALK will offer a refund , repair or replacement.
For Quality Related Issues
Please contact us at service@iwalk.net with proof of purchase, such as order number, nature of issue, and supporting photos/videos.
iWALK will reply to your request as soon as possible.
For Non-Quality Related Issues
Warranty does not cover any non-quality related issue, like physical damage that caused by user dropping , products sold by unauthorized resellers, improperly operated devices, free products or where the package was damaged during shipping.
For cases not covered under warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs by 3rd parties
- Damage from outside sources
- Damage from misuse of our products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers